BUSINESS PROCESS OUTSOURCING

Business Process Outsourcing Services

Customer centricity and business agility are key to surviving in a dynamic environment. To achieve these goals, businesses need to adopt a holistic approach to process outsourcing, by leveraging best-practices to improve processes and harnessing digital technologies to drive innovation.

Seek Digital Business Process Outsourcing (BPO) Services provide real-time insights into process performance to help organizations sustain relevance and growth. We leverage our expertise to deploy the right BPM tools that benchmark current performance against the industry best and quickly address the gaps. By enhancing the maturity of business processes, we deliver the agility and flexibility that businesses need to gain competitive advantage.

Solutions at a Glance
  • Contact Centre Architecture, Design and Implemetation
  • Contact Centre Analytic
  • BPO Lean Management
  • BPO Transformation
  • Finance Operation and Transformation
  • IT Help-desk Management (Tech & Customer)
  • Domain Specific BPO Services (Tours & Travel, BFSI, Retailm Insurance Etc)
  • Business Function Specific BPO Service (HR, IT, Finance or Travel etc)
  • Data Conversion and Analysis
  • Back Office Outsourcing & Support
  • BPO Optimization
Inbound & Outbound call center services

Tele Surveys, B2B and B2C Sales, Welcome Call, Verification Call, Lead Generation, Hot Transfers, Product Promotions, Mail Follow up, Debt Collection and Management, Energy Comparison, Retention Calls, Direct Sales, Tech Support Trouble Shooting , Appointment Setting, Customer Loyalty Programs, Cold Calling, Business acquisition Calls , Billing Queries, Product Information Services, Order taking Calls, Answering Services, Subscription Services, Up-sell Model Calls, Insurance Claims and Services, Sales Closure Services, Appointment Scheduling Services, Call Routing Services, Payment Collection Calls, Compliance Calls , Charge Back Handling.

Technical Support & Remote Infra Management Services

Functional Usage Support Services, Repair or Upgrade Issues, System & Account Management, Troubleshooting Support, Firewall & Router Monitoring & Configuration, Capacity Planning, Performance Management, Incident, Problem & Change Management, Back up Scheduling & Monitoring, Disaster Recovery, Service Desk & Remote Monitoring.